FAQ

The easiest (and the fastest) way is to contact us via WhatsApp: +385 99 832 7030
You can fill out the form at https://zadar-bike.com/rent-a-bike/
or Email Us

Payment is made upon delivery. You can pay the full amount in cash or by card, and we do not require any deposits.

A one-day rental typically lasts 12 hours—until 21:00 latest for pick-up or 22:00 for drop-off at our location. This ensures the bikes are not left outside overnight and helps us manage delivery and pickups. However, we are flexible, and in some cases, we can arrange for morning pickups if agreed upon in advance.

Yes, we do. Delivery is free, usually within 30 minutes from reservation confirmation (for Zadar) or even less for Bibinje and Sukošan.  

Yes, we pick up the bikes too. Just let us know 30–45 minutes before you’re ready, whether it's from the delivery spot or another place, and we'll come get them.

Yes, due to the nature of our business, we have minimum reservation amounts for delivery:

• Zadar: Minimum €60 reservation
• Sukošan & Debeljak: Minimum €50 reservation
• Bibinje: Minimum €30 reservation

However, you’re always welcome to pick up the bike at our location: Put Mira 18, Bibinje. If we can combine your delivery with another, we may deliver for smaller amounts. Contact us to check availability.

Yes of course. You can rent it for as long as you need it. 

You probably won't. 
Our bikes are equipped with high-quality anti-puncture tires to minimize the chances of flat tires. However, if you do get a flat, we provide a puncture repair kit, an inner tube, and a small air pump for free. If needed, we can come and repair or switch the bike anywhere inside our delivery zone for a €30 service fee.

We have different bike sizes, from very small S size to XL size. We also have a few children's bikes. Contact us for more details. 

We understand that accidents can happen. If a bike is damaged during your rental due to misuse or negligence, we may need to assess repair costs. In the rare event of theft, please report it immediately to the local authorities and provide us with a copy of the police report. While we don't hold customers financially responsible for theft, we encourage you to use the provided locks and secure the bike in safe areas to prevent such incidents.

We prioritize your safety and the care of our bikes. While insuring rental bikes against theft is challenging due to insurance requirements, we offer an optional Damage Waiver for a small daily fee of 1€/day per bike. This waiver covers accidental damage during your rental period, so you won't be responsible for repair costs. Please note, that this doesn't cover theft or deliberate damage. We recommend using provided locks and securing bikes in safe areas to prevent theft. If you're interested in this option, let us know when you rent the bike.

Each bike rental includes a helmet, lock, repair kit, pump, and an extra inner tube to ensure a safe and enjoyable ride.

Yes, we offer child seats suitable for children up to 20 kg, allowing families to ride together comfortably.

You're free to explore any area you wish. Just ensure that the bike is returned within our delivery zone for pickup.
Fee free to check bike routes for more ideas.

Currently, we don't offer guided tours, but we're happy to provide route suggestions and maps for self-guided exploration.

Currently, we don't have e-bikes for rent but we do have e-scooter. 

Yes, we offer discounts for group rentals. Please contact us for more details.

We're available from 8:00 AM to 9:30 PM daily. For rentals outside these hours, please contact us in advance.

Yes, you can and should visit the nearby islands by bike. Islands like Ugljan and Pašman are beautiful and easy to explore on two wheels. The ferry from Gaženica ferry port to Ugljan takes only about 20 minutes

Yes, you can pick up or drop off the bikes yourself at our location in Bibinje, Put Mira 18. We're open daily from 08:00 to 21:30. If you arrive and no one is present, please ring the bell; someone is always nearby to assist you.

Yes, on some bikes we can mount baskets as well. Let us know in advance if you need it. 

• Bike baskets: €2/day

Yes we do, We have it as additional equipment .

• Bike racks: €2/day
• Bike racks + panniers: €5/day (available upon request)

If you need a specific bike model, special equipment like a rack or panniers, or are planning to rent bikes for a longer period or a larger group, it’s best to reserve in advance to ensure availability. For standard rentals, contacting us the same day or a day before is usually sufficient. Let us know your needs, and we’ll make sure everything is ready for you!